PB Legal Services, Thailand Work Permits, Visa, Licenses

Customer Service

We pride ourselves on our professional level of customer service, for three reasons:

At all times we are aware of our clients legal situation and can provide up to the minute updates as required.

Forms and checklists
PB Legal Services understands that legal issues in Thailand are complicated and often changing, especially when it comes to visa and work permit management. As such, we have developed a series of dynamic checklists and forms for our clients that are user-friendly, dual-language, clear, and include additional advice and information.

With these forms, your work permit and visa renewals, 90 day reporting, re-entry permits and all other legal issues will be easier than you ever imagined.

Data protection and security
All your visa and work permit information is stored securely on our firewall protected server and managed by our team via our password protected IBM Lotus Notes operating system, one of the worlds most secure management programs. Additionally, all data is backed up on a weekly basis utilising a secure tape drive, and stored securely off-site in a fire proof safe.

1.    We take great care in our recruitment policies, ensuring that we only recruit the best candidates with the right attitude and desire to work hard.

2.    We train our team effectively to be friendly, professional and knowledgeable. With all customer service representatives possessing strong English and Thai language skills, they are confident in handling all manner of customer needs.

3.    Our team operate within a strong customer service system, designed to maximize efficiency, reduce wasted resources and ensure our clients are always aware of progress.